Frequently asked questions

Check-in is available from 2:00 PM. Check-out must be completed by 12:00 PM (noon).

Yes, we offer the possibility of late check-out upon request and subject to availability. Some of our rooms, like the Junior Suite, include this service until 2:00 PM. For other rooms, it may carry a surcharge.

Cancellation policies vary depending on the rate selected at the time of booking. We have flexible rates with free cancellation up to a certain deadline. We recommend reviewing the specific conditions of your reservation or contacting us directly.

Yes, on our official website you will always find the best rates and exclusive promotions. We invite you to check our "Promotions" section to benefit from special offers.

You will need a valid ID card or passport and the credit card used to make the reservation or to guarantee your stay.

Of course. We offer a complimentary luggage storage service so you can enjoy Seville comfortably from the first minute to the last.

We are located at Calle Reyes Católicos, 4, in the heart of Seville. A privileged location just a few minutes' walk from the Cathedral, the Giralda, the Santa Cruz neighborhood and, crossing the bridge, the emblematic Triana neighborhood.

Yes, we have a private car park in the same building for your complete convenience. As spaces are limited, it is advisable to book it in advance. Please contact us to check the current rate for your stay.

To optimize space, our staff takes care of parking your vehicle. For this reason, it is necessary to leave the keys at the reception. It is a safe service and highly valued by our guests.

You can take a taxi (approximate fixed rate of €25-30) or the special airport bus (Line EA), which has a stop on Paseo Colón, very close to the hotel. The bus journey takes about 35-40 minutes.

The fastest way is by taxi (about 10-15 minutes). You can also use public transport; city bus lines C3, C4, or 32 will take you close to the center.

Absolutely. Our location is one of our strong points. You can reach the Cathedral and the Giralda in 5-10 minutes, the Real Alcázar in 10-12 minutes, and the Plaza de Toros de la Maestranza in less than 5 minutes.

Yes, all our facilities, including the rooms, have high-speed Wi-Fi connection, completely free for our guests.

We have rooms with a double bed or two single beds. You can indicate your preference when making the reservation, and we will do our best to assign it based on availability.

Our rooms are designed to ensure rest, with a good level of sound insulation. If you are particularly sensitive to noise, do not hesitate to request an interior-facing room when booking.

Yes, most of our superior category rooms (Premium, Deluxe, Junior Suite) have a capsule coffee machine and complimentary mineral water.

Yes, all rooms are equipped with a free safe for your valuables.

Yes, we want to ensure your maximum comfort. We have a pillow menu so you can choose the one that best suits your sleeping preferences.

Yes, we have rooms specifically designed and adapted to ensure the comfort and accessibility of people with reduced mobility. We recommend contacting us directly to manage your reservation.

Yes, we have double rooms with an extra bed or a sofa bed, ideal for families or groups of three.

Yes, we have a magnificent pool on our rooftop terrace with spectacular views of the Giralda. The pool is open during the summer season (usually from June to October, subject to weather conditions). The opening hours can be checked at the reception.

The terrace for enjoying the views is accessible for a longer period than the pool. It's the perfect place to watch the sunset over the rooftops of Seville.

We offer a delicious and complete buffet breakfast with a careful selection of high-quality local products. You can enjoy hot dishes, fresh fruit, cold cuts, pastries, and much more. The usual hours are from 7:30 AM to 11:00 AM.

It depends on the rate you choose. We offer rates with and without breakfast included to suit your needs.

Yes, we have room service with specific hours. You can find the menu and hours in your room.

Yes, we are a pet-friendly hotel! Your pet is welcome. This service is available upon request and a surcharge may apply. Please consult our pet policy.

Yes, we offer an external laundry and dry-cleaning service for a fee. You will find the information and corresponding bags in your room.

Currently, we do not have a gym on the premises, but our privileged location next to the Guadalquivir River is ideal for running or walking.

It's a welcoming touch for our guests. We offer complimentary coffee, tea, soft drinks, and water in a corner of our lobby for most of the day, ideal for relaxing after a day of sightseeing.

Of course. Our reception and concierge team will be delighted to advise you and help you manage the purchase of tickets for the city's main attractions, avoiding queues and securing your spot.

Yes, due to regulations and for the comfort of all our guests, smoking is prohibited in the rooms and indoor common areas of the hotel.

Yes, we can provide you with an iron and ironing board in your room upon request.

Yes, we have versatile and equipped spaces for holding events, business meetings, or conferences. Contact our events department for more information.

We accept major credit cards. For greater security and speed in the check-in and check-out process, payment by card is preferred.

Hotel Bécquer is an establishment with a deep family tradition, managed over five generations. Our commitment is to combine the heritage of Sevillian hospitality with modern facilities and meticulous service.

We are in a vibrant location, but we work to make rest a priority. Our rooms are well-conditioned. If you prefer maximum tranquility, we recommend requesting a room overlooking our inner courtyard.

We are committed to the environment. The hotel calculates and registers its carbon footprint, obtaining the official seal from MITERD (Ministry for the Ecological Transition and the Demographic Challenge).

We love to be part of your celebrations. If you inform us in advance, our team will strive to have a special gesture for you to make your day even more memorable.

Yes, our "Deluxe Room with Balcony" offers this extra to enjoy the city's atmosphere from the privacy of your room.

The feeling of being cared for as if you were at home and, without a doubt, the unforgettable image of the sunset over the Giralda from our terrace with a cocktail in hand. That is the true Bécquer experience!

Of course! We understand these things happen. We have chargers for the most common mobile phone models at reception. You can request one, and we will lend it to you during your stay.

Of course. We have umbrellas available for our guests at the hotel entrance. Don't let the rain stop you from enjoying Seville.

Yes, we have universal plug adapters at reception. Request one, and we will provide it so you can use your devices without any problem.

It will be a pleasure! Please contact our room service or reception, and we will provide you with what you need to enjoy our local products in your room.

Yes, we have free cots available for our youngest guests. We recommend requesting one when making your reservation to ensure its availability upon your arrival.

Yes, in our breakfast area, we have high chairs so that children can sit at the table comfortably.

Of course. You can ask at our cafeteria or the breakfast staff, and we will gladly help you heat up your baby's food.

Yes, you will find a small sewing kit in your room for unexpected incidents. If you need anything else, don't hesitate to ask at reception.

Of course. Contact reception at any time, and we will have the extra pillows or blankets you need for your comfort sent to your room.

Yes, we have a scale in the luggage storage area. You can use it to check the weight of your suitcases and avoid surprises at the airport.

Yes, of course. You can send the documents to our reception email (becquer@hotelbecquer.com), and we will print them for you at no cost.

Yes, our Smart TVs allow you to access your own accounts on platforms like Netflix, HBO, Prime Video, or YouTube so you can feel right at home.

Yes, it's one of our unique services. Upon request and subject to availability, we can lend you an iPad, a PlayStation, or a DVD player for your entertainment.

Yes, we have a "Business Corner" with a computer and printer available for our guests.

Our Wi-Fi network is secure and high-speed, perfectly suitable for video calls, sending emails, and working remotely without any issues.

Yes, you can bring food and drinks to your room without any problem.

Yes. We have a selection of gluten-free products (bread, pastries, etc.). We would appreciate it if you could inform us of any allergies or intolerances when booking or upon arriving at the buffet so our staff can show you the best options.

Yes, the tap water in Seville is completely safe to drink and of good quality. Additionally, you will find a complimentary bottle of mineral water in many of our rooms upon arrival.

Yes, during the pool's opening season, our terrace has a bar service where you can enjoy a select menu of cocktails, soft drinks, and appetizers with the best views.

Of course. Contact room service, and we will bring an ice bucket to you.

Yes, all rooms have a minibar. You will find a selection of drinks (water, soft drinks, beer) and snacks. The consumption of these products has an additional cost that will be charged to your account.

The rooms are cleaned daily, unless the guest indicates otherwise by placing the "do not disturb" sign on the door.

Of course. Please indicate this when making your reservation, and our housekeeping team will pay special attention to ensure your room is in perfect condition for you.

Yes, each room has an individual thermostat so you can regulate the climate control (air conditioning or heating) to your liking. If you have any difficulty, please contact reception.

Of course. Please notify us at reception, and our maintenance staff will come to fix it as soon as possible.

It will be a pleasure! Seville is full of wonderful options. Depending on your tastes (traditional, modern, with a terrace...), our reception team will give you the best personal recommendations so you can enjoy authentic Sevillian cuisine.

We always recommend buying tickets online in advance for a specific time. The early morning hours (right at opening) or midday are usually less crowded times.

In the nearby Triana neighborhood, the cradle of flamenco, there are several "tablaos" with a lot of "duende" and authenticity. We can also recommend other prestigious venues in the city center. Let us advise you at reception.

Yes, there are several pharmacies in the vicinity of the hotel. Our reception team will show you the nearest one and inform you which pharmacy is on duty if you need one outside of business hours.

In the streets surrounding the Cathedral (Avenida de la Constitución, Calle Sierpes, Tetuán), you will find a wide variety of craft and souvenir shops, from Triana ceramics to fans and shawls.

Yes, the hotel area is one of the most central and safest in Seville, with a lot of life and foot traffic well into the night. As in any big city, we always recommend taking the usual precautions.

We will be happy to call an official taxi for you, which will arrive at the hotel door in a few minutes. It is a fast and reliable service.

We can provide you with the most up-to-date weather forecast so you can plan your day in the best possible way.

Yes, a few minutes' walk from the hotel you will find several supermarkets and convenience stores for anything you might need.

If you wish to leave a tip, you can do so directly in the room on the day of your departure. We greatly appreciate it on behalf of our team.

Yes, access to our terrace and pool is adapted for people with reduced mobility via an elevator.

We do not have our own wheelchairs, but we can help you arrange to rent one through a local partner company.

We have rooms with both options. Some have large rain-effect showers, and others have bathtubs. If you have a preference, please indicate it when booking, and we will do our best to accommodate it.

Yes, the hotel has several elevators for convenient access to all floors and the terrace.

No, the main entrance of the hotel is completely accessible, with no architectural barriers to facilitate access with luggage or wheelchairs.

Yes, of course. You can give us your medication at reception, and we will keep it safely in our refrigerators.

Yes, you can request our wake-up call service at reception. We will call you at the time you specify so you don't oversleep.

If you need to leave before our buffet opens, please notify reception the night before. We can prepare a "Picnic Box" for you with coffee, juice, a piece of fruit, and some pastry to go.

Yes, you can have packages sent to your name at the hotel's address. We will receive them and hold them for you until your arrival or deliver them to your room.

We collaborate with a medical service that can come to the hotel in case of an emergency, available 24 hours. Contact reception if you need assistance.

Yes, of course. Simply place the "Do Not Disturb" sign on your door, and we will respect your privacy.

Yes, we offer the "Long Stay Rate" with special discounts for stays of several nights. You can check it on our website or by contacting our reservations team.

Yes, our reception and customer service staff speak English and other languages fluently to assist our international guests.

On the back of your room door, you will find a detailed hotel map indicating your room's location and the nearest emergency exits.

Our dedication to service. We are heirs to the Sevillian tradition of hospitality, and our greatest pride is taking care of every detail to make you feel at home and ensure your visit to Seville is, simply, perfect.

Yes, you can request a room on a high floor when booking. We will do our best to assign one to you, although it is subject to availability upon your arrival.

Yes, we have some connecting rooms, ideal for families or groups traveling together. We recommend contacting the hotel directly to manage this type of reservation and ensure availability.

No, the hotel does not charge any fee for receiving packages in your name. It is a complimentary service we offer to our guests.

If you forget an item, please contact us as soon as possible. If we find it, we will store it in our lost and found department and coordinate with you on the best way to get it back to you.

Yes, Seville is an ideal city to explore by bicycle. At reception, we can inform you about the nearest rental companies and the bike lanes to enjoy a safe ride.

Although smoking is prohibited indoors, you can smoke in designated outdoor areas, such as certain parts of our rooftop terrace.

Although we do not organize tours directly, our concierge team are experts on the city and can recommend and book the best walking tours, bar routes, local culture classes, or excursions to nearby places for you.

Policies regarding children vary. Generally, babies sleeping in a cot are free of charge. For children requiring an extra bed, a specific rate applies. Please check the conditions when making your reservation.

We are right next to it. You just have to cross the Isabel II Bridge (known as Triana Bridge), which is less than a 5-minute walk from the hotel, to immerse yourself in this emblematic neighborhood.

Get lost in its streets. Beyond the great monuments, the magic of Seville is found in its hidden squares, its flower-filled patios, and the atmosphere of its bars. Let yourself go and enjoy the moment. And don't hesitate to ask us anything!

Of course! It's one of our specialties. We collaborate with some of the best and most authentic "tablaos" in the city, both in the center and in the Triana neighborhood. We can advise you and make the reservation for you, so you only have to worry about enjoying the "duende".

Given our privileged location, it's very simple. We recommend a walking route: cross over to Avenida de la Constitución to see the Cathedral and climb the Giralda (10 min). Right next to it, visit the Real Alcázar. Afterwards, get lost in the narrow streets of the Santa Cruz neighborhood. In the afternoon, you can cross our iconic Triana Bridge and finish by watching the sunset over the river from Calle Betis.

On the second day, you can dedicate the morning to the majestic Plaza de España and the María Luisa Park. In the afternoon, you can visit the avant-garde Metropol Parasol, known as "Las Setas de Sevilla" (The Mushrooms of Seville), to enjoy its views, and end the day exploring the tapas bars in the Alfalfa or El Arenal areas, very close to the hotel.

Absolutely. The key is to book in advance. We strongly recommend buying tickets online several days or even weeks in advance. We can guide you through the process or inform you about guided tours that include skip-the-line access. Don't let a queue ruin your visit.

Yes, it's a very relaxing and different way to see the city. You can admire the bridges, the Torre del Oro, and the pavilions of the Expo '92 from another perspective. The docks are very close to the hotel, next to the Torre del Oro. We can inform you about schedules and prices.

Yes, several free walking tour companies have their meeting points in central squares like Plaza Nueva, just a 5-minute walk from our door. It's an excellent way to get a first impression of the city.

It's the best part! "Tapear" (going for tapas) is going from bar to bar, having a drink in each (beer, fino sherry, manzanilla...) accompanied by a small portion of food, the "tapa." You don't order everything in one place. The usual way is to stand at the bar and then move on to the next spot. It's a social experience!

You can't leave without trying the spinach with chickpeas (espinacas con garbanzos), sirloin in whisky sauce (solomillo al whisky), a good salmorejo (in season), fried fish ("pescaíto" frito), and of course, a good plate of Iberian acorn-fed ham (jamón ibérico de bellota).

You have several excellent options nearby: El Arenal (right in the hotel's area) for classic and bullfighting-themed tapas; the Santa Cruz neighborhood for a more romantic and picturesque atmosphere; or cross the bridge to Triana for a more authentic and popular experience in its many taverns and restaurants.

Although our buffet is magnificent, if one day you feel like the experience of a local bar, in the surroundings of the hotel and in the nearby Mercado de Triana, you will find many cafes that serve the traditional toast with Iberian ham and olive oil.

That's the key question. Stay hydrated constantly. Do as the locals do: visit monuments first thing in the morning, seek shade, and use the central hours of the day (2:00 PM - 6:00 PM) for a leisurely lunch, a rest, or, of course, a dip in our rooftop pool! The evenings are wonderful for a stroll.

Seville is very flat and has an excellent rental service for bicycles and electric scooters, with paths all over the city. For longer distances, taxis are convenient, and the city buses (TUSSAM) are very efficient.

You have three fantastic options: climbing the Giralda for a classic view of the center; the viewpoint of Las Setas (Metropol Parasol) for a 360-degree panoramic view; and for an exclusive view with the Giralda in the background, you don't have to go far: our hotel terrace at sunset.

Totally. The most comfortable and recommended excursion is to Córdoba. The high-speed train (AVE) gets you there in just 45 minutes, and you can visit its Mosque-Cathedral and Jewish quarter in a day. We can also arrange tours to the White Villages (Pueblos Blancos), Ronda, or Jerez.

To ensure it's authentic, the best thing to do is cross the Triana Bridge and visit the workshops and shops on Calle Alfarería or Calle Antillano Campos. There you will find the artisans at work and can buy unique pieces.

It's a custom that is still maintained, especially in traditional commerce and during the hottest months. Large chains and department stores do not close, but small neighborhood shops usually close from 2:00 PM to 5:00 PM. The main monuments usually have continuous opening hours.

Of course. We invite you to discover the Plaza de Doña Elvira in the Santa Cruz neighborhood, with its orange trees and fountain; the Patio de Banderas, right at the exit of the Alcázar, for a spectacular photo of the Giralda; or the quiet Callejón del Agua.

The Mercado de Triana is a must-visit. It's built on the remains of the Castle of San Jorge and, in addition to fresh produce stalls, it has small bars where you can have tapas of the freshest fish and seafood imaginable.

The riverbank is perfect for walking, running, or cycling. You can walk to the Torre del Oro, relax in the gardens of Paseo de Colón, or have a drink on the summer terraces (docks) that are set up when the good weather arrives.

Although Seville's mains water is drinkable, it is not recommended to drink from ornamental fountains. It is better to use the marked public drinking fountains or refill your bottle at the hotel. Our team is here to make your exploration of Seville an unforgettable experience!